How to contact Instagram for stolen account
In recent years we hear more and more about cyber attacks on social profiles by certain individuals called hackers . Among the social networks most affected by these attacks there is certainly Instagram . In the event that your Instagram profile has been stolen, a fundamental thing to do is definitely contact the assistance of the famous photographic social network. If you don’t know how to do it, in this article we will show you how to contact Instagram for a stolen account .
It is good to point out right away that the email no longer exists [email protected] (and there are no emails for Instagram contacts, whoever tells you otherwise is trying to cheat you), so don’t try to send emails to that address because you will receive an error message. The procedure to follow is another and I’ll explain it to you immediately.
The only procedure to contact Instagram
All that you have to do to contact the Instagram help center is:
- Go to the login screen (via app), tap Forgot password? .
- Now tap “ Need further assistance? ” under the Next button and follow the on-screen instructions. You will be faced with a similar screen:
At this point, follow the instructions on the screen to recover the account. If you still can’t recover it and want to contact instagram, then you have to click on the item “ I can’t access this e-mail address or phone number ”and this will open the following screen:
Here, this is the screen that will allow you to talk to Instagram. You can explain your problem (in Italian but they could answer in English) and, most of the time, to confirm your identity you will have to send a photo of yourself with a code written on a clearly visible sheet in your hand, or provide identity documents. / p>
This procedure is very useful especially when someone hacks or steals your Instagram profile .
Recover the account from Android
In the event that other information has been changed or you are unable to change the e-mail address, you can use a feature present in the official app of Instagram .
If you own an Android smartphone or tablet, consider the steps below:
- From the software login screen, press Log in and then on Get help with logging in below the Login.
- button On the next screen, type your username , phone number or e-mail address and click on Next .
- At this point, tap on the item Send an e-mail so as to receive a message directly from the support team of the popular social network containing the procedure to follow to get back the stolen profile by hackers. Alternatively, click on Send an SMS (if you have linked a phone number to the account where you can receive recovery instructions) or on Log in with Facebook if you use the account of the blue social network to log in to Instagram.
Retrieve the account from iPhone
If you have an iPhone phone (or an iPad if you use the resized app), you can restore the account by following the steps below:
- From the Instagram login screen, press Forgot password? to access the Login screen? .
- In step next, you have 4 choices to choose from to try to retrieve the profile by contacting Instagram : username, email address, phone number or Facebook account. In the first two cases, press the Username tab, type in the field the username or the e-mail address associated with your profile and press on the Send Login Link button. In the third case, tap on Telephone , type the telephone number in the appropriate field and click on Send the login link . In the fourth case, however, tap on Log in with Facebook to retrieve the profile of the photo social network using the Facebook one.
The steps listed above are also valid for the app for Windows 10 .
Recover account from website
You are still wondering how to contact Instagram for stolen account? If you are on a computer, you can use a page of the social network’s Internet portal to contact (indirectly) the support team.
Let’s see the steps to follow:
- Open the browser by default, go to the Login problems? page and fill in the E-mail, telephone or username field by entering your e-mail address, username or telephone number connected to your Instagram account .
- Once this is done, press the Send the login link button to try to recover the profile.
Recover forgotten password
If you think your account is hacked but luckily you can still log in, then we recommend that you change your password or request the receipt of an e-mail to reset, revoke access to the third parties connected to your account and activate two-factor authentication from the Settings.
To recover lost username and password, the procedure is as follows:
- On the sign in screen, tap Help with signing in under Sign in .
- Select Use username or email , Send an SMS or Log in with Facebook .
- Enter your information and follow the onscreen instructions.
- On the login screen, tap Forgot your password? above Login.
- Tap Username or Mobile .
Enter your email address, username or phone number, then tap Next.
In the first case, you can change the password by pressing on the little man at the bottom right, then on the 3 dashes at the top right and then on the Settings , which you find below. Then, tap on Password in the Account section, fill in the required fields and tap on ✓ at the top right to confirm the change. To change the security key via e-mail message, however, you can use the page Login problems? linked a little while ago.
To revoke access to third-party apps, you can use the Authorized applications section of the website (also accessible from smartphones and tablets using a simple browser) and pressing the Revoke access button under the suspicious application. Finally, to activate two-factor authentication, in order to enjoy greater security, refer to our dedicated guide.
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